WEBSITE TERMS AND CONDITIONS

Information about Us

  • Company Information Registered Office (UK) Ltd registered in England Company No. 10870354

  • Address: 36 The Heights, Northolt, UB5 4BW.

  • Our Website https://www.vifixit.co.uk/



This Website

  • We V Fix IT LTD and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.​

  • You may not create any link to this website without our prior written consent, nor May you restrict or inhibit the use or enjoyment of it by anyone else.

General

  • These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

  • Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

  • These terms and conditions only cover the V Fix IT website. Any other websites to which you link from this site are governed by their own terms and conditions. We will not accept responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.​

Repair & Installation Terms & Conditions

  • These Terms and Conditions apply to all transactions on the site, in person or on call payment Please read them carefully. They do not affect your statutory rights. We may change these Terms and Conditions at any time.

Our contract

  • You will have an opportunity to check and correct any input errors in your order up until you submit your purchase. After you submit your purchase we will give you a Reference Number of the purchase

  • Acceptance of your purchase and the creation of a legally binding contract between us will occur when we send you the email, text, MMS or voice mail message to your confirming your purchase (Purchase Confirmation). This will contain details of the service or product you have purchased, including the product to which this relates.

  • We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you call our Customer Services on 0333-5000-333

Prices and payment

  • All prices and charges on this site are in UK pounds.

  • We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product or service you have ordered, we will contact you to ask whether you wish to continue with your order or cancel it.

  • We accept single payment by all major Debit and Credit Cards, and will take payment when we process your order.

  • A deposit of 30% to 50% of the total cost of work must be paid when the order for installation is placed.

  • The balance is payable immediately once installation is complete by our service engineer

  • Payment is by bank transfer, cash or debit/credit card.  All the following payment cards are accepted: Visa, MasterCard, Maestro, Delta, Electron or Solo. The card payment is to be completed BEFORE the engineer leaves the property. WE DO NOT ACCEPT CHEQUES.

  • We expect you to pay monies due promptly. If payment to us is overdue, we will charge you interest at 5%, from the date of our invoice until the date you pay PLUS a late payment fee of £50.00 Should you refuse to pay the money plus any interest and late payment fee due to us, we will transfer the payment collection to a debt recovery agent or solicitor. The additional costs of the debt collection and any legal and court fees will also apply.

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Introduction

  • These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Intellectual Property Rights

  • Other than the content you own, under these Terms, V-Fix IT LTD and/or its licensors own all the intellectual property rights and materials contained in this Website.

  • You are granted limited license only for purposes of viewing the material contained on this Website.

  • You may have to be over 18 years of age to use or make purchase in this website.

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Restrictions

  • You are specifically restricted from all of the following

  • publishing any Website material in any other media;

  • selling, sub licensing and/or otherwise commercialising any Website material;

  • publicly performing and/or showing any Website material;

  • using this Website in any way that is or may be damaging to this Website;

  • using this Website in any way that impacts user access to this Website;

  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;

  • using this Website to engage in any advertising or marketing.

  • Certain areas of this Website are restricted from being access by you and V-Fix IT LTD may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

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Your Content

  • In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant V-Fix IT LTD a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

  • Your Content must be your own and must not be invading any third-party’s rights. V-Fix IT LTD reserves the right to remove any of Your Content from this Website at any time without notice.

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Limitation of liability

  • In no event shall V-Fix IT LTD, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  V-Fix IT LTD, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

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Indemnification

  • You hereby indemnify to the fullest extent V-Fix IT LTD from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

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Severability

  • If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

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Variation of Terms

  • V-Fix IT LTD is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.​​

 

Assignment

  • The V-Fix IT LTD is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

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Entire Agreement

  • These Terms constitute the entire agreement between V-Fix IT LTD and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

  • These Terms will be governed by and interpreted in accordance with the laws of the State of England, and you submit to the non-exclusive jurisdiction of the state and federal courts located in England for the resolution of any disputes.

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Our Agreement

  • You are entering into a contract with us by ordering services from V Fix IT LTD. The terms below are important and set out our obligations to you and what you are agreeing to.

Twelve-Month Warranty

  • All the V Fix IT services carry a twelve-month warranty on parts and expertise. This means if there is a recurrence of the same problem we had fixed or any fault, which is connected to the service, provided we would either try again to fix the problem at no extra charge. This excludes faults caused by incorrect use of software or downloaded material or the failure of other components after the repair has taken place, by faults arising from incorrect use of the product or accidental damage.

Free Delivery

  • The term Free Delivery, only apply if you purchase the product with installation.

  • Product with installation must be purchased while you're on a call with one of the advisor on phone

  • Product purchased with installation is non-refundable.

Refund & Cancellation Policy

  • We will not refund any product purchased over 14 days period or opened or damaged.

  • Any product delivered you by us, damaged or faulty must be reported to us with in first 2 days or 48 hours or refund will not be processed.

  • We will charge up to 10% or £5 for any cancellation of our services or refund of our product after its been purchased

  • Installation will not be refunded after the installation is completed.

Discount for Seniors.

  • Discount for seniors only valid if the following terms apply

    • Person must live alone​

    • Should be retired

    • Should be over 75 years old

Amazon Affiliate

  • Anyone purchase any product purchased using amazon from our website, must contact amazon regarding any refund or repair.

  • If any product supplied to you, purchased using amazon by us or you, we will not hold any responsibility for damage, delivery.

Service Visit Requirements

  • Important: You’re responsible for ensuring that all your data and information on your computer or other hardware is saved and properly backed up before we access your systems. We will not be responsible for any loss of data, information or records.

  • The device we required to work should not be damaged beyond repair

  • An adult over 18 years of age must be present in the property in order for our work take place.

If you’re booking an in-home service appointment, we will need the following at the time of appointment:

  • An adult over 18 years of age, who has a basic knowledge of the service required or any problems encountered must be present in the property;

  • Access to the area and equipment being serviced and the electricity mains, plus light and power.

  • Your agreement to follow our reasonable instructions.

  • In addition to the above requirements, if we will be working on your computer we will need.

  • A person with administrator level access present.

  • Any relevant software recovery disk(s) (or other media).

  • A connected CD or DVD writer or reader.​

  • Your computer system should have Microsoft Windows XP or later operating systems or Apple OS X or later, if you do not have these V Fix IT LTD experts will still try and complete the requested service but as earlier systems are not supported by the licensee chances of a successful resolution may be limited.​

  • If your software is, or appears to be, unlicensed we cannot perform a laptop or desktop computer repair.

Remote Services

  • Whilst our V Fix IT experts will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including our in-home service.

  • We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.

Systems Excluded

  • Our services exclude support for the following:

  • VPN and WAN networks;

  • Domain & active directory based networks;

  • Corporate infrastructure hardware (complex firewalls, switches etc.); and Linux.​

  • If your system includes any of the above (as becomes apparent to our V Fix IT LTD experts upon visiting) our V Fix IT LTD experts may give you a quote to resolve the relevant problem or you may cancel the service ordered for a full refund.

Software Licenses

  • Any software patches, upgrades or fixes applied to your system by our engineers during either an in-home appointment or Remote Service, are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.​

Information we require and use of information

  • We will ask you for certain details which we require to perform the service. This including your address and contact telephone numbers able to accept incoming calls and an email address.​

  • We may record your conversations with our engineers for training or records purposes.

Liability Exclusions

  • We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.​

  • Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer's warranty and take appropriate action.​

  • We cannot be responsible or liable to you in relation to any service regarding:

  • Any loss or corruption of data, information or records;

  • Any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and

  • Any failure by you to follow our reasonable advice, recommendations or instructions.

  • Any loss of goodwill, or any loss of (or interruption to) business or contracts.

  • Any loss that is not reasonably foreseeable.​

Compensation, Limitations of Liability and Indemnity

  • Compensation. Due to the type of services we provide any compensation claim shall be limited in total to one month's service fee if you're subscribed to any monthly service with us or 25% of installation fee (Exc VAT) . We cannot accept any compensation claim that is the result of consequential loss to your business..​

  • Indemnity. By accepting these terms you fully agree to indemnify us from any such claim. You also fully agree to indemnify us from any claim arising from whatever reason, from a third party, and that any such claims will be handled solely and completely between yourself and the third party. In the event that the third party fails to deliver on a particular service we will not be liable, nor applicable to any form of refunds or compensation claims related to the service.

  • Limitations of Liability. We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for, any loss of profits, sales, business, or revenue, loss or corruption of data, information or software, loss of business opportunity, loss of anticipated saving, loss of goodwill or any indirect or consequential loss.

Other Terms

  • You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.​

  • We shall use all reasonable attempt to treat your confidential information as confidential.

  • Any other service such as labour, installation, Setup, troubleshooting or any other work you request than what we you have paid for, V-Fix IT LTD and staff hold rights to refuse. 

INSTALLATIONS, REPAIRS, SET-UP & UPGRADE

CCTV Installation

What is not covered by our CCTV Installation:

  • You will need to have a CCTV or purchase one with us if you need it to be installed

  • Make sure you have all the correct cables and equipment’s to connect your CCTV System

  • The service does not include the cost of any peripherals, for example an extended cables or equipments 

  • Please make sure you have the entire CCTV kit you want us to install.

  • You will need Internet connection for us to do remote set up

  • You will need to have a TV or a Monitor to view the recordings

Alarm Installation
What is not covered by our Alarm Installation:

  • You will need to have a Alarm System or purchase one with us if you need it to be installed

  • Make sure you have all the correct cables and equipment’s to connect your Alarm System

  • The service does not include the cost of any peripherals, for example an extended cables or equipments 

  • Please make sure you have the entire Alarm System you want us to install.

  • You will need Internet connection for us to Control alarm remotely

Solution Wireless/Wi-Fi Issue
What is not covered by our Wireless/Wi-Fi Issue Solution:

  • You will need to have a Wi-Fi Enabled Router

  • You will need to have internet connection

  • We will only provide solution for the issue after doing troubleshooting

  • You may need to purchase additional equipment with us or elsewhere in order to overcome the wifi interference or range issue.

  • Will not guarantee or promise we can provide long term solution for Wifi issue as the wifi may be affected by obstacles and other interference. 

Broadband & Internet Connection
What is not covered by our Broadband & Internet Connection Solution:

  • In order to provide stable internet connection you may have to move the router closer to the master socket, this may result in loss of wireless range and the devices connected to the router may have to be disconnected from the router and internet.

  • We may need to access the NTE5 Test socket as a results your Extension sockets, Alarm systems, Lifeline, PDQ Machine or any other equipment connected to the Telephone line will be disconnected. We may not be able to reconnect as it will affect the broadband connection if we do so.

  • As Broadband speed is determined by the length of cable from the Telephone Socket and distance from the Exchange, We will not guarantee we can increase the speed provided by your ISP (Internet Service Provider)Our solution is only if the issue is with in the property, If your issue is caused by external network, you will have to contact your ISP (Internet Service Provider).

  • You must have a live active broadband service in order for us to troubleshooting & diagnostic to take place.


Computer Repair and Set Up
What our Computer Repair and Set Up and Computer Set Up & Personalise service does and does not cover.

  • You may need to buy a mobile broadband subscription if you want us to set this up for you

  • Make sure you have all the correct cables and equipment’s to connect your computer, peripherals etc

  • The service does not include the cost of any peripherals, for example a printer or webcam

  • Please make sure you have the entire computer and peripheral products you want us to install.

  • You will need to buy any Internet Security Software if you want us to install.

  • You will pay an “up-front” service charge that covers carriage and diagnostic services. This service charge is non-refundable unless we can’t repair your product.

  • We will contact you by phone to agree the cost of repair with you. This is in addition to the up-front payment.

  • Our repair work is guaranteed for 3 months from the date the product is returned to you.

  • If you want us to re-install the computer Operating system, we will not hold responsible for any loss of data or application, please make sure your data is backed up before we perform the re-installation.

  • You are authorising us to accept software end-user licence agreements on your behalf as necessary to complete the repair; to this end we will use the personal information you have provided to us in connection with this service

  • We will make reasonable efforts to repair your product, subject to the availability of any parts required.

Virus Removal
Our terms and conditions of Virus Removal service.

  • Anti-Virus/Internet Security software must be purchased separately with us or third party supplier if you want us to install it

  • We are not responsible for loss of your data or applications prior to or after the installation of the application.

  • Please ensure you have backed up all your data before handing over your product for a virus removal service​

Data Transfer
What isn't covered by our Data Transfer service:

  • If you would like us to transfer your files to an external hard drive, you must have a storage medium, this must be purchased separately​

  • Mobile & Tablet Set Up

  • What isn't included with our Tablet Set Up services:

  • Apple Mobile Me or any subscription must be purchased separately

  • Any apps to be paid are not included in this service

  • 3G mobile broadband subscriptions must be purchased separately

  • Memory cards and storage mediums are should be purchased separately unless you already have spare.​

Cooker Installation

  • What our installation services does not cover;

  • We will not connect your cooker if it puts you or our installer at risk

  • We will not connect your cooker if the installation doesn’t pass health and safety guidelines

We cannot refund this service:

  • If you haven't completed the necessary pre-visit preparations

  • If additional work is required to complete the installation that we don't cover above

Washer & Dishwasher Installation

What our laundry installation service does not cover;

  • We wont be able to plumb two waste pipes into one.

  • We will not make any changes to your existing plumbing or electrical connections.


We cannot refund this service;

  • If you haven't completed the necessary pre-visit preparations

  • If additional work required to complete the installation that we don't cover above


American Style Fridge Freezer Installation

What our American-style fridge-freezer installation service does not cover:

  • We will not connect your fridge-freezer to your water supply if there are no water connections within 1.5 metres

  • We wont be able to connect your fridge-freezer if there is no electrical plug socket within 1.5 metres.

  • Changes to your door positions or other alterations to your property

  • Make changes to existing connections (electric or plumbing)

  • Any installation in garages or sheds as refrigeration appliances do not function properly in outdoor environments

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We cannot refund this service:

  • If you haven't completed the necessary pre-visit preparations.

  • If additional work is required to complete the installations that we don't cover above​

Integrated Appliance Installation
What our Integrated Appliance installation services does not cover:

  • Removal of your existing door panels if it’s not suitable to be re-attached to your appliances

  • Make any changes or alterations to your existing cabinets.

  • We will not attempt to connect your appliance if the space is unsuitable.

  • Make alterations to existing connections

  • We will not connect appliances if there isn't sufficient access for ventilation tubes; e.g. tumble dryers

We cannot refund this service:

  • If any additional work is required to complete the installation that we don't cover above.

  • If you haven't completed the necessary pre-visit preparations

TV Set Up to Stand or Wall Installation
What our TV Set Up to Stand & Demo, TV Wall mount & and TV installation services does not cover:

  • In certain circumstances it may not be possible to embed the cables

  • Existing internet connection required for applicable devices

  • Any electrical works

  • We will not personalise or optimise picture quality

  • Brackets, cables or Wi-Fi dongles must be purchased separately

  • TV & Home Cinema Set Up & Demo - We won't clip any leads and cables to the skirting board

We cannot refund this service:

  • If you haven't completed the necessary pre-visit preparations

  • If additional work is required to complete the installation that we don't cover above

Smart Home Set Up
What our Smart Home set up & installation services does not cover:

  • Brackets, cables or Wi-Fi dongles must be purchased separately

  • Existing internet connection required for applicable devices

  • Electrical works

  • In certain circumstances it may not be possible to embed the cables

We cannot refund this service:

  • If you haven't completed the necessary pre-visit preparations

  • If additional work is required to complete the installation that we don't cover above

TERMS AND CONDITIONS

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 03335000333.

Application

1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).

2. We are V Fix IT LTD a company registered in England and Wales under number 10870354 whose registered office is at 36 The Heights, Northolt, Greenford, UB5 4BW with email address info@vfixit.co.uk; telephone number (03335000333); (the Supplier or us or we).

3. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

Interpretation

4. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

5. Contract means the legally-binding agreement between you and us for the supply of the Services;

6. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;

7. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

8. Order means the Customer's order for the Services from the Supplier as set out overleaf;

9. Services means the services, including any Goods, of the number and description set out in the Order.

Services

10. The description of the Services and any Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in size or colour of any Goods supplied.

11. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

12. All Services are subject to availability.

13. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

14. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).

15. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Basis of Sale

16. The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.

17. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

18. A Contract will be formed for the Services ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or, if earlier, the Supplier's delivery of the Services to the Customer.

19. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.

20. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

21. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier's business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.

Fees and Payment

22. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on a standard rate basis.

23. Fees and charges include VAT at the rate applicable at the time of the Order.

24. All prices and charges on this site are in UK pounds.

a.We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product or service you have ordered, we will contact you to ask whether you wish to continue with your order or cancel it.

b.We accept single payment by all major Debit and Credit Cards, and will take payment when we process your order.

c.A deposit of 30% to 50% of the total cost of work must be paid when the order for installation is placed.

d.The balance is payable immediately once installation is complete by our service engineer

e.Payment is by bank transfer, cash or debit/credit card.  All the following payment cards are accepted: Visa, MasterCard, Maestro, Delta, Electron or Solo. The card payment is to be completed BEFORE the engineer leaves the property. WE DO NOT ACCEPT CHEQUES.

f.We expect you to pay monies due promptly. If payment to us is overdue, we will charge you interest at 5%, from the date of our invoice until the date you pay PLUS a late payment fee of £50.00 Should you refuse to pay the money plus any interest and late payment fee due to us, we will transfer the payment collection to a debt recovery agent or solicitor. The additional costs of the debt collection and any legal and court fees will also apply.

Delivery

25. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

a. in the case of Services, within a reasonable time; and

b. in the case of Goods, without undue delay and, in any event, not more than 30 calendar days from the day on which the Contract is entered into.

26. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.

27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.

30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

33. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and cancellation

37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

38. You can cancel the Contract except for any Goods which are made to your special requirements by telling us no later than 7 calendar days from the day the Contract was entered into. If you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods and Services which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods or Services.

Conformity and Guarantee

39. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

40. Upon delivery, the Goods will:

a. be of satisfactory quality;

b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

c. conform to their description.

41. It is not a failure to conform if the failure has its origin in your materials.

42. We will supply the Services with reasonable skill and care.

43. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

44. We will provide the following after-sales service: The supplier will support the customer in installing and activating their new equipment

45. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

Duration, termination and suspension

46. The Contract continues as long as it takes us to perform the Services.

47. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:

a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or

b. is subject to any step towards its bankruptcy or liquidation.

48. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Privacy

49. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

50. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found The policy can be found in https://www.vfixit.co.uk/.

51. For the purposes of these Terms and Conditions:

a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

b. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.

c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

52. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

53. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b. we will only Process Personal Data for the purposes identified;

c. we will respect your rights in relation to your Personal Data; and

d. we will implement technical and organisational measures to ensure your Personal Data is secure.

54. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: nish@vfixit.co.uk.

Successors and our sub-contractors

55. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

56. In the event of any failure by a party because of something beyond its reasonable control:

a. the party will advise the other party as soon as reasonably practicable; and

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and the right to cancel below.

Excluding liability

57. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing law, jurisdiction and complaints

58. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

59. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

60. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

SALES OF GOOD

 

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 03335000333.

Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you) We are V Fix IT LTD a company registered in England and Wales under number 10870354 whose registered office is at 36 The Heights, Northolt, Greenford, UB5 4BW with email address info@vfixit.co.uk; telephone number 03335000333 ; (the Supplier or us or we).

2. These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.

Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

4. Contract means the legally-binding agreement between you and us for the sale and purchase of the Goods;

5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;

6. Goods means any goods that we supply to you, of the number and description as set out in the Order;

7. Order means the Customer's order for the Goods from the Supplier as set out in the Customer's order or in the Customer's written acceptance of the Supplier's quotation.

Goods

8. The description of the Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size.

9. In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.

Basis of Sale

10. The description of the Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Goods.

11. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

12. A Contract will be formed for the Goods ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or if earlier, the Supplier's delivery of the Goods to the Customer.

13. Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.

14. No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

15. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier's business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.

Price and Payment

16. The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out in our price list current at the date we accepted the Order or such other price as we may agree in writing.

17. All prices and charges on this site are in UK pounds. Prices and charges include VAT at the rate applicable at the time of the Order

a.We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product or service you have ordered, we will contact you to ask whether you wish to continue with your order or cancel it.

b.We accept single payment by all major Debit and Credit Cards, and will take payment when we process your order.

c.A deposit of 30% to 50% of the total cost of work must be paid when the order for installation is placed.

d.The balance is payable immediately once installation is complete by our service engineer

e.Payment is by bank transfer, cash or debit/credit card.  All the following payment cards are accepted: Visa, MasterCard, Maestro, Delta, Electron or Solo. The card payment is to be completed BEFORE the engineer leaves the property. WE DO NOT ACCEPT CHEQUES.

f.We expect you to pay monies due promptly. If payment to us is overdue, we will charge you interest at 5%, from the date of our invoice until the date you pay PLUS a late payment fee of £50.00 Should you refuse to pay the money plus any interest and late payment fee due to us, we will transfer the payment collection to a debt recovery agent or solicitor. The additional costs of the debt collection and any legal and court fees will also apply.

18. Payment for Goods must be made at least 7 days in advance of delivery. You must pay in cash or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery

19. We will deliver the Goods to the Delivery Location by the time or within the period agreed, or failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

20. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or if you told us before the Contract was made that delivery on time was essential; or

b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

21. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

22. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.

23. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

24. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

25. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

26. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

27. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

28. Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.

29. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and cancellation

30. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

31. You can cancel the Contract except for any Goods which are made to your special requirements by telling us no later than 7 days after the Contract was made, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your expense. Then we will without delay refund to you the price for those Goods, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods.

Conformity and Guarantee

32. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

33. Upon delivery, the Goods will:

a. be of satisfactory quality

b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

c. conform to their description.

34. It is not a failure to conform if the failure has its origin in your materials.

35. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

36. We will provide the following after-sales service: On the acceptance of the quotation provided to the customer and in receipt of full payment for the product and its installation, the customer will be eligible for after sales support which shall be for a period of 2 months with a limitation of 1 call out a month along with instant replacement in the event the product develops a fault within a 6 month period

Circumstances beyond the control of either party

37. In the event of any failure by a party because of something beyond its reasonable control:

a. the party will advise the other party as soon as reasonably practicable; and

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and the right to cancel below.

Privacy

38. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

39. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found The policy can be found in our website: https://www.vfixit.co.uk/.

40. For the purposes of these Terms and Conditions:

a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

b. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.

c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

41. We are a Data Controller of the Personal Data we Process in providing the Goods to you.

42. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b. we will only Process Personal Data for the purposes identified;

c. we will respect your rights in relation to your Personal Data; and

d. we will implement technical and organisational measures to ensure your Personal Data is secure.

43. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: nish@vfixit.co.uk.

Excluding liability

44. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for(i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession).

Governing law, jurisdiction and complaints

45. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

46. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

47. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us directly. We will aim to respond with an appropriate solution within 5 days

SUPPLY OF SERVICES VIA WEBSITE

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 03335000333.

Application

1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are V Fix IT LTD a company registered in England and Wales under number 10870354 whose registered office is at 36 The Heights, Northolt, Greenford, UB5 4BW with email address nish@vfixit.co.uk; telephone number 03335000333; (the Supplier or us or we).

2. These are the terms on which we sell all Services to you. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

4. Contract means the legally-binding agreement between you and us for the supply of the Services;

5. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;

6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

7. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

8. Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website;

9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

10. Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;

11. Website means our website https://www.vfixit.co.uk/ on which the Services are advertised.

Services

12. The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.

13. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

14. All Services which appear on the Website are subject to availability.

15. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

16. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).

17. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Personal information

18. We retain and use all information strictly under the Privacy Policy.

19. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

20. The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

21. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

22. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.

23. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.

24. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

25. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Fees and Payment

26. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.

27. All prices and charges on this site are in UK pounds. Prices and charges include VAT at the rate applicable at the time of the Order

a.We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product or service you have ordered, we will contact you to ask whether you wish to continue with your order or cancel it.

b.We accept single payment by all major Debit and Credit Cards, and will take payment when we process your order.

c.A deposit of 30% to 50% of the total cost of work must be paid when the order for installation is placed.

d.The balance is payable immediately once installation is complete by our service engineer

e.Payment is by bank transfer, cash or debit/credit card.  All the following payment cards are accepted: Visa, MasterCard, Maestro, Delta, Electron or Solo. The card payment is to be completed BEFORE the engineer leaves the property. WE DO NOT ACCEPT CHEQUES.

f.We expect you to pay monies due promptly. If payment to us is overdue, we will charge you interest at 5%, from the date of our invoice until the date you pay PLUS a late payment fee of £50.00 Should you refuse to pay the money plus any interest and late payment fee due to us, we will transfer the payment collection to a debt recovery agent or solicitor. The additional costs of the debt collection and any legal and court fees will also apply.

28. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.

Delivery

29. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

a. in the case of Services, within a reasonable time; and

b. in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

30. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.

31. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

32. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

33. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

34. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

35. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

36. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

37. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

38. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

39. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

40. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal returns and cancellation

41. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

42. You can cancel the Contract except for any Goods which are made to your special requirements by telling us no later than 14 days after the Contract was made, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your expense. Then we must without delay refund to you the price for those Goods and Services which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods or Services. This Returns Right is different and separate from the Cancellation Rights below.

43. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods and services (with no others) in the following circumstances:

a. foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;

b. contracts where you have specifically requested a visit from us for the purpose of carrying out urgent repairs or maintenance, except a contract for (a) services in addition to the urgent repairs or maintenance requested or (b) goods other than replacement parts necessarily used in making the repairs or carrying out the maintenance, if we supply those services or goods on the occasion of that visit;

c. goods that are made to your specifications or are clearly personalised;

d. goods which are liable to deteriorate or expire rapidly.

Right to cancel

44. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

45. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier, indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of services only (without goods), the cancellation period will expire 14 days from the day the Contract was entered into. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

46. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.

47. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer's decision to cancel the Contract on our website https://www.vfixit.co.uk/ . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.

48. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Commencement of Services in the cancellation period

49. We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.

Effects of cancellation in the cancellation period

50. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Payment for Services commenced during the cancellation period

51. Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract. This amount is in proportion to what has been supplied in comparison with the full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract or, if the total price were to be excessive, on the basis of the market value of the service that has been supplied, calculated by comparing prices for equivalent services supplied by other traders. You will bear no cost for supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.

Deduction for Goods supplied

52. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

53. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

a. 14 days after the day we receive back from you any Goods supplied, or

b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

54. If we have offered to collect the Goods or if no Goods were supplied or to be supplied (ie it is a contract for the supply of services only), we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

55. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

56. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at 36 The Heights, Northolt, Greenford, UB5 4BW without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

57. For the purposes of these Cancellation Rights, these words have the following meanings:

a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity and Guarantee

58. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

59. Upon delivery, the Goods will:

a. be of satisfactory quality;

b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

c. conform to their description.

60. It is not a failure to conform if the failure has its origin in your materials.

61. We will supply the Services with reasonable skill and care.

62. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee supplied with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

63. We will provide the following after-sales service: : On the acceptance of the quotation provided to the customer and in receipt of full payment for the product and its installation, the customer will be eligible for after sales support which shall be for a period of 2 months with a limitation of 1 call out a month along with instant replacement in the event the product develops a fault within a 6 month period.

64. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

Duration, termination and suspension

65. The Contract continues as long as it takes us to perform the Services.

66. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:

a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or

b. is subject to any step towards its bankruptcy or liquidation.

67. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Successors and our sub-contractors

68. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

69. In the event of any failure by a party because of something beyond its reasonable control:

a. the party will advise the other party as soon as reasonably practicable; and

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery (and the right to cancel below).

Privacy

70. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

71. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://www.vfixit.co.uk/policy) and cookies policy (_______________).

72. For the purposes of these Terms and Conditions:

a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

b. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.

c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

73. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

74. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b. we will only Process Personal Data for the purposes identified;

c. we will respect your rights in relation to your Personal Data; and

d. we will implement technical and organisational measures to ensure your Personal Data is secure.

75. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: nish@vfixit.co.uk.

Excluding liability

76. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing law, jurisdiction and complaints

77. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

78. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

79. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

Attribution

80. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).


Model cancellation Form

To
V Fix IT LTD
36 The Heights
Northolt
Greenford
UB5 4BW

Email address: nish@vfixit.co.uk
Telephone number: 03335000333


I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)


Name of consumer(s):



Address of consumer(s):



 

 

Signature of consumer(s) (only if this form is notified on paper)

 

Date