FAQ’s (Frequently Asked Questions)
Q: How long will my repair take?
A: We repair most faults within 1-2 working days, we also offer a same-day priority service (subject to availability of parts if needed). If we need to order parts then we can normally get those in the next day delivery. We realise how difficult is to be without your computer and we will always try to get it back to you as quickly as possible. We don’t send anything away, all repairs are completed in our Wembley workshop or on-site.
Q: How much do you charge for computer repairs?
A: We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge £20 labour, which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.
Q: How can you offer such low pricing compared to other repair services in the area?
A: Most of our work comes in via recommendations and repeat business; we don’t have to spend a massive amount on advertising. We have no shop front so costs are low; all work is undertaken in our workshop in Wembley. We also believe in charging a fair price for the work we do.
Q: Why would I use you rather than a large high street shop such as PC World?
A: We pride ourselves on offering a personal service; you will speak directly to the person doing your repair so you can explain the problem in detail. We can turnaround repairs fast and efficiently, often completing the repair the same day or within 24 hours unlike big brand stores that often quote 5 days+. We don’t send our computers away to a service centre for repair all repairs are undertaken in our workshop in Wembley.
Q: Is my computer going to be sent somewhere for repair?
A: We undertake most of repairs here in our workshop in Wembley, Unless If any repairs cannot be done by us, we have a dedicated service centre in Wembley who will repair it for you
Q: Can you replace broken laptop screens?
A: Yes of course, this is one of the most common repairs we do and is much cheaper than buying a new laptop. Call us for a quote or use the live chat in our website, we stock most laptop screens and can swap those we have in stock the same day!
Q: Is my data safe?
A: We will always take great care in looking after your data. We will discuss backing up your data with you prior to undertaking any work and if the data isn’t backed up we can offer a solution or some advice. We always recommend if possible you take a backup prior to any work being done.
Q: What about the warranty on repairs?
A: All parts comes with a 1 year warranty, no messing about if a part that we supply fails then we will replace it for free no questions. We are a fair company and we pride ourselves on great customer service, we want you to recommend us to others and so we will do everything we can to make sure you have a good experience.
Q: Do you charge labour if the fault cannot be repaired?
A: No!, We operate under No Fix, No Fee Policy, If the fault cannot be repaired you will not be charged
Q: I have a question but it’s not answered here, what should I do?
A: Just give a call on 0333-5000-333 or use our live chat and we will do our best to help.
Q: Why the name V-Fix IT?
A: Because “We Fix IT”
Q: How can we achieve world peace?
A: We don’t know but it’s a good question.